Warranty & Returns
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Warranty Quick Guide
- 90 Days
- Lithium-ion Batteries & AA NiMH Batteries (Supplied by Audio Enhancement)
- SD Cards (Both MicroSD and Standard, used in classroom Cameras and CLAUDIA®)
- 1 Year
- CLAUDIA®
- NVR’s
- Alert Notification Button
- Classroom Wall Box
- UPS
- Adapters
- EPIC Kiosk Microphone
- Labor & Install
- 3 Years
- EduCam360® (All Variants)
- EduCamPTZ (All Variants)
- CZA-1300 Paging Interface
- AVConnect (HDBaseT)
- ITC
- InfoView Displays
- EPIC System Kiosk
- Mic360®
- 5 Years
- XD Teacher Mic (XD-0701)
- XD Student Mic (SHH-14)
- XD Receiver (K-SRC14)
- CA-30
- MS-500
- MS-300
- MS-375
- CA-70
- CA-60
- GL-300
- Hydra II
- XD Solo®
- BEAM
- MS-320
- BEAM Pro
- EPIC System Hard Drives
- EPIC Head end Appliance
- Handheld Microphone Holder
- MS-600
- SAFE Badge
- SAFE Receiver
- XD Clear Bridge™
- EPIC Strobe
- 7 Years
- MS-700
- MS-700-S
- MS-720
- MS-775 (AM-3253)
- XD Teacher Mic (STM-24)
- XD Student Mic (SHH-24)
- XD Receiver (SRC-24)
- Ceiling Speaker
- Wall Speaker
- 70 Volt Speakers
- General Product Warranty
- Any product that is not specifically mentioned in one of the other categories. Products supplied as part of a system that are from other manufacturers carry their manufacturers warranty, or the Audio Enhancement one year warranty, whichever is greater.
Combined Limited Warranty
Audio Enhancement® is pleased to offer a limited manufacturer’s warranty (“Limited Warranty”) in which Audio Enhancement warrants that the product will be free from defects in materials and workmanship under normal use. The warranty duration depends on the product as defined by the table included with this document. The limited warranty applies only if the products are installed according to the manufacturer’s instructions, by an Audio Enhancement certified installer where specified, and there is no evidence of misuse, abuse, mishandling, neglect, unauthorized modification, or repair.
These limited warranties are provided by Audio Enhancement, and it contains the only express warranty provided to the original purchases by Audio Enhancement. Audio Enhancement does not authorize any other person, including distributors, to give any other warranties on Audio Enhancement’s behalf. The repair or replacement as provided under the express limited warranty is the sole and exclusive remedy of the Customer and Audio Enhancement’s sole and exclusive liability hereunder.
Audio Enhancement disclaims any express warranty not provided herein and any implied warranty, guarantee, or representation as to performance, quality and absence of hidden defects, and any remedy for breach of contract, which but for this provision, might arise by implication, operation of law, custom of trade or course of dealing, including implied warranties of merchantability and fitness for a particular purpose. In no event shall Audio Enhancement be liable, whether in contract, tort (including negligence) or otherwise, for damages more than the purchase price of the product giving rise to the damages, or for any direct, indirect, incidental, special, punitive, exemplary, or consequential damages of any kind. Audio Enhancement further disclaims any responsibility for losses, expenses, inconveniences, special, indirect, secondary, or consequential, incidental, and contingent damages whatsoever, including damages arising from ownership or use of Audio Enhancement’s products.
Audio Enhancement shall bear no responsibility or obligation with respect to the manner of use of any equipment sold by Audio Enhancement. Audio Enhancement specifically disclaims and negates any warranty of fitness for a particular purpose of such equipment including, without limitation, any warranty that the use of such equipment for any purpose will comply with applicable laws and regulations or overcome any specific hearing/auditory processing deficit. When returning units for service, use adequate packaging to prevent shipping damage. Shipping damage is not covered under warranty.
Warranty Service
To obtain warranty service, the original purchaser must contact Audio Enhancement support, provide model and serial number information (if applicable) and return the Product to Audio Enhancement. Audio Enhancement will, at its option, repair or replace the defective Product with a new or refurbished unit. Replacement or repair does not extend the original warranty period.
Warranty Return Policy:
Any non-functioning items may be returned to Audio Enhancement in new or like new condition for a replacement device within the specified warranty period. All returns must be accompanied by a return number issued by Audio Enhancement. A return shipping label will be sent in the box with the replacement device. To obtain warranty information, a return number, or return label please call 800.932.3578. Any items returned without an Audio Enhancement issued return number may not be processed for credit. Additionally, any items returned that were not on the original return request may not be processed for credit.
General Return & Exchange Policy:
Items may be returned to Audio Enhancement in new or like new condition for full credit, within 30 days of the original invoice date. All returns must be accompanied by an Audio Enhancement issued return number. To obtain a return number please call 800.932.3578. Return shipping costs will be paid for by Audio Enhancement if the return is the result of our error. Damaged products or products not in “like new” condition will not be accepted. Items returned later than 30 days after the original invoice date will not receive full credit and may not be accepted. Additionally, any items returned without an Audio Enhancement issued Return Number will not be processed for credit. A 10% restocking fee applies to all returns.
There is an inspection period of 5 days after delivery.
Still need help?
Call us at 800.932.3578 or email Support@AudioEnhancement.com.